Maximize Every Call with a Custom AI Agent
Who We Are:
Uniquely built AI voice agents for specialty physician practices that eliminate hold times, reduce call center costs, and fill physician schedules 24/7
Test Our AI Agent
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Client Spotlight -
Andrews Sports Medicine
Proven Results. Powerful Impact.
01
2,000+
Providers
02
96%
Patient Satisfaction
03
8:1
Cost Savings vs. Human Agents
04
80%
Decrease in Call Abandonment
Featured
Testimonials
Testimonials
Don’t Just Take Our Word for It
“The Phystech Trace team has been one of our best vendor relationships. Their people know what they're doing, hear what we're saying, and even look out for things we don't even know to look out for. It's been a great relationship.”
80%
decrease in call abandonment
from 20% to 3% in 1 month
90%
decrease in patient hold times
enjoy our relationship with the entire team.”
93%
patient satisfaction
How It Works
AI that
AI that
Speaks
Schedules
Supports Patients
Built specifically for high-volume medical practices, our platform streamlines operations, enhances patient access, and drives revenue growth.
Our Products
Scheduling Agent
#1
01
Comprehensive Scheduling
Supports scheduling, rescheduling, cancelling, and confirming all appointment types — office visits, procedures, and ancillaries — including multiple visits in a single conversation.
02
New Patient Intake With Insurance Verification
Collect patient info and verify insurance before the visit—saving your staff time and reducing delays.
03
Industry Leading Scheduling Rules Engine
AI follows your practice’s custom scheduling rules 100% accurately every time, reducing costly human agent training time and mistakes.
04
Fill Schedules and Maximize Revenue
Automatically fill physician schedules to desired capacity, preventing missed opportunities for appointments.
Routes patient inquiries to the appropriate provider or department.
Automates prescription refill tasks and order creation, improving medication adherence.
Supports messaging any internal team such as billing or medical records via patient cases, email, phone messages, or internal tasking systems.
Tasking Agent
#2
Navigator
Agent
#3
Outreach
Agent
#4
Proactive Patient Engagement & Follow-Ups
Patient Recall & Surveys
01
Reconnect with past patients and collect feedback to improve care.
Targeted Campaigns
02
Send customized messages about new services, promotions, and updates.
Last-Minute Appointment Slot Fill
03
Proactively reach out to backfill cancellations and open appointment slots.
Outbound Scheduling Support
04
Manage referred patient calls and recover incomplete inquiries automatically.
Appointment Reminders
05
Reduce no-shows with timely appointment and prescription refill nudges.
Designed for Your Specialty
Built to Connect
Connect instantly with your EMR, phone system, and workflows—no extra overhead, no missed steps.
Native Integrations
Secure. Compliant. Trusted.
We meet the highest standards of HIPAA compliance in healthcare data protection—so your patient information stays safe, secure, and compliant.
